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Install License Key

Standard method
After you have purchased OpenPoint Issue Tracker, a license key will be emailed to you. (If you received a Payment Confirmation but not a license key email, please contact us!)

To install the license key via the OpenPoint web server:

(Note: If you installed OpenPoint Issue Tracker as a Windows Service, go to the Alternative license key installation method section below.)

  1. If the OpenPoint Issue Tracker web server is not running, start it.
  2. The License screen should appear automatically (if it does not, select Help | Register product... from the web server menu. If this menu option is not available, then the product may already have a valid license key.  You can verify this by following the instructions in the Confirm license status section below.)
  3. Locate the license key in the body of the email we sent you (license keys have the following format: ITXX-XXXX-XXXX-XXXX).
  4. Enter your key on the screen, and click Update License:

  5. Completely exit the OpenPoint Issue Tracker server and restart it.

 

Alternative license key installation method (1)
If you have installed OpenPoint Issue Tracker as a Windows Service, you should use the following license installation steps:

  1. In OpenPoint Issue Tracker, sign on as a system administrator.
  2. Go to the Help menu and select Update License.
  3. In the License Key field, copy and paste the license key from the email we sent you.
  4. In the New Expiry Date field, enter the word Never (enter it exactly as shown)
  5. Optionally, enter licensee and organization name.
  6. Click 'Update License'
  7. Confirm the license status by following the steps below. 

 

Alternative license key installation method (2)
If neither of the above methods work, you may enter the license directly into the application definition file.  Follow these instructions carefully; otherwise, the application will not work correctly (you may wish to make a backup copy of the file before starting).

Locate the application definition file in X:\<install_dir>\xmllib\issuetracker.xml and open the file with a text editor (such as Notepad) and locate the license key section:

 <op:license expires="Never" licensee="" organization="" product-id="OpenPoint Issue Tracker" serial="IT001000" type="Licensed Software">
<op:license-key>IT12-3456-7890-1234</op:license-key>
</op:license>

Replace 'expires' attribute with Never, and the 'license-key' attribute with the key from the email we sent you.  Please note that simply changing the 'expires' attribute without entering the the license key will not work.

 

Confirm license status

  1. In OpenPoint Issue Tracker, sign on as a system administrator.
  2. Go to the Admin menu and select Application Information.
  3. Under the 'License' section, check the License Key and the License Expires values.  If you have entered your license key (after purchasing the software), the License Expires should say 'Never'.  Otherwise, it will display an expiration date.

If you do not receive your license key (or you have difficulty applying the key) , please contact us at issuetracker@faxone.com.



 

 

 

 
 
 

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